Shipping Policy

Welcome to Khanbaba.store. We are committed to delivering your orders quickly and safely across Pakistan.

Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Delivery Time

• Standard delivery time: 3–5 business days across Pakistan

• Remote areas may take 5–7 business days

💰 Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.

• Occasionally, we offer free delivery on special promotions.

📞 Order Tracking

• Once your order is shipped, you may receive a confirmation call or message.

• For updates, you can contact us on WhatsApp: 03218005593

Delivery Issues

• If your order is delayed or not received, please contact us within 3 days of the expected delivery date.

Return & Refund Policy

Return Eligibility

You can request a return if:

• You received a damaged or defective item

• You received the wrong product

Items must be:

• Unused and in original condition

• Returned within 3 days of delivery

Non-Returnable Items

• Used or damaged by customer

• Items without original packaging

• Personal care or hygiene items (if opened)

Refund Policy

• Once your return is approved, your refund will be processed within 5–7 business days

• Refund method:

  • Bank transfer / EasyPaisa / JazzCash (as agreed)

Exchange Option

• We may offer exchange instead of refund, depending on product availability.

Return Process

1. Contact us via WhatsApp: [03218005593]

2. Share order details + issue photos

3. Our team will guide you through the return process

Return Shipping

• If the mistake is from our side, we will cover the return cost

• Otherwise, the customer may bear the return charges

Important Notes

• Claims after 3 days of delivery may not be accepted

• We reserve the right to reject returns that do not meet our policy

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mehtabenterprises@yahoo.com

Privacy Policy

At Khanbaba.store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

We may collect the following types of information:

1. Personal Information

• Name

• Phone number

• Email address

• Shipping and billing address

2. Order Information

• Products you purchase

• Payment details (processed securely via third-party providers)

3. Technical Information

• IP address

• Browser type

• Device information

• Pages visited on our website

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Contact you regarding your order

• Improve our website and services

• Send updates, offers, and promotions

• Prevent fraud and ensure security

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Sharing Your Information

We do not sell or trade your personal information.

We may share your data with:

• Delivery/courier partners (for shipping your orders)

• Payment providers (to process transactions)

Cookies

Our website may use cookies to:

• Improve your browsing experience

• Remember your preferences

• Analyze website traffic

You can disable cookies in your browser settings if you prefer.

Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion of your data

• Opt out of marketing messages

To do so, contact us at:

📧 Email: mehtabenterprises@yahoo.com
📱 WhatsApp: 03218005593

Changes to This Policy

Khanbaba.store reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.